FREQUENTLY ASKED QUESTIONS
ABOUT THE RESORT
Resort Policies & Guest Access
Yes, guests may enjoy the resort’s facilities while awaiting room readiness.
Proper swimwear is required.
Accessibility & Guest Mobility
Public areas of the resort are generally wheelchair accessible. Kindly inform us in advance should you require additional assistance.
Resort Services & Amenities
Yes, complimentary Wi-Fi is available.
PAYMENTS & DEPOSITS
Yes, a deposit will be collected upon check-in.
All reservations require full credit card payment at time of booking. Credit cards will be charged in Malaysian Ringgit (MYR) using the daily Bankers Buyers Rate.
ACCOMMODATION
In-Room Amenities
Yes, toiletries are provided in each room.
Yes, a prayer mat can be provided, kindly inform our travel centre of your requirements ahead of your stay.
BEDDING & ROOM OCCUPANCY
The rooms have an existing daybed which may accommodate a third guest. Kindly note that additional guests will incur an additional nightly surcharge, calculated based on the package / room rate.
Yes, baby cots can be arranged. Please contact us ahead of your stay so we may make the necessary arrangements.
We do not recommend due to comfort and space limitations.
ROOM LAYOUT & ACCESSIBILITY
Yes, there are limited connecting rooms available in limited units of selected room categories. Kindly inform our travel centre ahead of making your reservation to request connecting rooms. Please note that these are subject to availability.
We recommend Serambi and Serambi Sea View Rooms, as they are ground floor rooms with minimal staircase.
DINING
Infant & Child Dining
Our service team are happy to recommend menus suitable for children, kindly let us know during mealtimes.
PRIVATE DINING & SPECIAL ARRANGEMENTS
You may pre-book through YTL Travel Centre or arrange with the Concierge upon check-in.
GUEST ACCESS & POLICIES
Dining and facilities are reserved exclusively for in-house guests.
EXPERIENCES
CELEBRATIONS & SPECIAL OCCASIONS
Yes, floral arrangements and decorations can be arranged at additional cost. Kindly reach out to our travel centre ahead of your check in date to let us know your requirements.
We offer decorations for Anniversaries and Birthday celebrations. For guests celebrating a birthday, we offer a complimentary slice of cake served during dinner time. Additional requests may incur charges, and are subject to availability.
DIVE & SNORKELING PROGRAMMES
Guests may enjoy diving and snorkeling programmes of various levels from May to Spetember.
Diving takes place around Tenggol Island, one of Malaysia’s top dive destinations located just off the coast in the South China Sea. Part of the protected Terengganu Marine Park, it offers clear waters, vibrant coral reefs, and dive sites suitable for both beginners and experienced divers. Kindly reach out to our travel centre ahead of your check in date to let us know your requirements.
Tenggol Island is approximately 45 minutes from the resort. Transfers can be arranged with our Travel Centre as part of the diving programme, transfers depart from the resort at 9am and return to the resort around 2pm.
THE TANJONG JARA TURTLE HATCHERY
Our Turtle Hatchery presents a unique opportunity for guests to witness protected turtle nests and unhatched eggs, when in season, within a dedicated conservation space. Guests may also attend scheduled talks led by the PULIHARA© team, offering meaningful insight into the island’s conservation initiatives and coastal biodiversity.
Turtle season generally occurs from March to late September.
Turtle releases follow natural hatching rhythms and are therefore not fixed to a set schedule. Guests wishing to witness this special moment are encouraged to refer to reception and The Tanjong Jara Turtle Hatchery for updated information on the time of release.
Sports & Recreational Facilities
Yes, complimentary tennis rackets are available. Rackets are also available for purchase.
Yes, advance bookings are required.
Spa facilities are exclusively for in-house guests.
PACKAGES &
EXCLUSIVE BENEFITS
Special Offer: Resident's Package
Yes, foreign nationals travelling with Malaysian residents are eligible as well.
Please note that the restaurants available differ according to mealtime. Other venues will require a top-up payment, you may contact us to find out more.
Breakfast: Di Atas Sungei
Lunch: Nelayan
Dinner: Di Atas Sungei & *Taste of Terengganu
(Only available on Saturday)
Special Offer: Be Rewarded Package
No, meals are not included.
SPECIAL OFFER: TENGGOL DIVERS’ RETREAT
Two leisure dive excursions per day, over the span of two days are included for two people in this package.
Travel
Weather & Travel Conditions
The monsoon / rainy season generally occurs from October to March. Kindly take note that during this time activities such as Dive & Snorkelling excursions are unavailable.
PARKING ARRANGEMENTS
Yes, complimentary parking is available for in-house guests.
Yes, electronic vehicle charging facilities are available within the resort car park.
NEED MORE INFORMATION? GET IN TOUCH
CONTACT INFORMATION
TANJONG JARA RESORT
Batu 8, Off Jalan Dungun
23000 Dungun, Terengganu, Malaysia
GENERAL ENQUIRIES
+60 9 845 1100
(Resort team)
RESERVATIONS
GROUP AND
EVENT BOOKINGS
